Kwik Stix
August 5th 2008 12:46
Today was a good day, OK yes I went to work but we got taken out for lunch whichwas nice, our team did something good so that was our reward. As a team we walked over to Kwik Stix which is a Thai restaurant, the service is very quick so you don't have to wait long. There was 16 of us in total, everyone scanned the menu for something they would like.
It didn't take long for everyone to decide what they would like, I probably took the longest but all meals were ordered at the same time, so you would think they would all come out at the same time...
Well not this time round, so mine was the last to be served, I ordered a vegetarian noodle dish with vegetables.
When I finally got my meal about 3 minutes after the 2nd to last was served they served mine with wait for it...chicken...
I got up and walked to the counter, I explained to the staff what I had ordered, they had the nerve to tell me that what I had in my hand was in fact what I had ordered. So I ordered a Thai Basil vegetable dish with noodles. I confirmed that there was no chicken in that order. She said it comes with chicken, I asked how could it if I didn't ask for chicken?
The chef came out...
I continues the debate with the chef, who again insisted I had in my hand what I had ordered, I explained it to him, I pointed to the details on his menu, he pointed out other things including something on the kids menu, which obviously made no sense.
So at this point we (me the customer and bonehead the chef) are having an argument. In the end I take a deep breath and say to bonehead, I am a vegetarian I did not order anything with chicken, if you believe I have it is only because your menu is too confusing.
I told bonehead all I was after was Thai Basil vegetables with noodles. He said OK.
A minute later the first staff member I had spoken to bought out a dish from the kitchen, put it in front of me and said, "Is that OK?"
I looked at the dish which consisted of I guess Thai Basil vegetables but no noodles, instead there was a serving of rice on the dish...
I took another deep breath and said "No, that's not OK, I ordered noodles!"
She took the plate from in front of me and yelled out to the kitchen, he wanted noodles.
30 seconds later the dish I had originally ordered came out of the kitchen, it was really tasty too, I am afraid they might have added something special to it, and I will let you know if they have, if I start to feel ill. I ate it about 7 hours ago, I feel fine at the moment.
So even though the meal was tasty I won't be back due to poor customer service and less than average staff who clearly can not listen. I wasn't the only one disappointed either, a lot of the other guys were just as annoyed. It's a good team... What effects one effects all.
It didn't take long for everyone to decide what they would like, I probably took the longest but all meals were ordered at the same time, so you would think they would all come out at the same time...
Well not this time round, so mine was the last to be served, I ordered a vegetarian noodle dish with vegetables.
When I finally got my meal about 3 minutes after the 2nd to last was served they served mine with wait for it...chicken...
I got up and walked to the counter, I explained to the staff what I had ordered, they had the nerve to tell me that what I had in my hand was in fact what I had ordered. So I ordered a Thai Basil vegetable dish with noodles. I confirmed that there was no chicken in that order. She said it comes with chicken, I asked how could it if I didn't ask for chicken?
The chef came out...
I continues the debate with the chef, who again insisted I had in my hand what I had ordered, I explained it to him, I pointed to the details on his menu, he pointed out other things including something on the kids menu, which obviously made no sense.
So at this point we (me the customer and bonehead the chef) are having an argument. In the end I take a deep breath and say to bonehead, I am a vegetarian I did not order anything with chicken, if you believe I have it is only because your menu is too confusing.
I told bonehead all I was after was Thai Basil vegetables with noodles. He said OK.
A minute later the first staff member I had spoken to bought out a dish from the kitchen, put it in front of me and said, "Is that OK?"
I looked at the dish which consisted of I guess Thai Basil vegetables but no noodles, instead there was a serving of rice on the dish...
I took another deep breath and said "No, that's not OK, I ordered noodles!"
She took the plate from in front of me and yelled out to the kitchen, he wanted noodles.
30 seconds later the dish I had originally ordered came out of the kitchen, it was really tasty too, I am afraid they might have added something special to it, and I will let you know if they have, if I start to feel ill. I ate it about 7 hours ago, I feel fine at the moment.
So even though the meal was tasty I won't be back due to poor customer service and less than average staff who clearly can not listen. I wasn't the only one disappointed either, a lot of the other guys were just as annoyed. It's a good team... What effects one effects all.
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